12 questions. One right fit.
We score every match across rules (skills, distance, schedule, experience, ratings) and a semantic narrative — the way two humans will actually get along.
The start of a beautiful friendship.
From the first call to a lasting relationship, we work with your family step-by-step. Standard placement: 7 to 10 days from first call to first visit.
- 01Hour 0 · First contact
Call us, or we'll call you right back.
Reach out by phone, email, or web form. Your dedicated Family Guide is assigned on the spot — one person who knows your family and stays reachable throughout.
Family Guide assigned immediately - 02Within 4 hours · Guaranteed
We respond in 4 hours, or your first week is free.
In writing, not a talking point. On this call we listen, take notes on your situation, and book the two match consultations that come next.
4-hour response guarantee, in writing - 03Days 1–2 · The match begins
Two calls. One for you. One for them.
We speak with the adult child and the parent separately, because they have different things to say and both matter. Together the two calls cover 24 questions on personality, rhythm, humor, interests, and care needs.
12-question Match Protocol across both calls - 04Days 3–5 · Meet them first
A face, a name, and two things they love before anyone knocks.
Your Companion Card arrives by email: photo, background check date, neighborhood, and a note on what your companion enjoys. A short personal video follows, so your parent already knows who's coming before the first hello.
Companion Card + video introduction sent - 05Days 6–7 · Right of first refusal
Your parent says yes, or we start again.
A 30-minute introduction between your parent and their companion before any commitment. If it doesn't feel right, we rematch. No fee. No pressure. Your parent's comfort is the only measure.
30-day rematch promise also applies - 06Days 7–10 · Care begins
First visit. And a 48-hour check-in to follow.
Care starts on a day and schedule that works for your family. Your Family Guide checks in at 48 hours — not to troubleshoot, but to hear how it's going. Updates flow through your Family Hub throughout.
48-hr check-in · Family Hub active
If the match doesn't feel right, we rematch — no charge, no questions. Miss a response window and your first week is on us.
When you need someone now.
Emergency placement protocol for falls, hospital discharges, and sudden changes.
- 1Call us directly
Our emergency line is staffed around the clock. The 4-hour response guarantee always applies.
- 2Compressed intake
We gather the essentials in a single call: safety needs first, match preferences as close behind as possible.
- 3Care within 24 to 48 hours
A vetted, background-checked companion arrives. The Companion Card is still sent — even in an emergency.
- 4Full match within 30 days
We complete the 12-question protocol after care begins, and rematch at no cost if a better fit emerges.
Good to know: Even in an emergency, your parent will know who's coming before they arrive. We never send a stranger without an introduction, even when time is short.
Premium home care, built for families like yours.
We respond within 4 hours of every inquiry. Miss that window and your first week is free.
Two calls: one with the adult child, one with the parent. 24 questions covering personality, interests, and care needs.
Name, photo, background check date, and personal interests sent before anyone knocks.
If the match doesn't feel right within 30 days, we find a better fit at no cost and no questions asked.
One dedicated person for every family. Not a call center, not a rotation. The same person, every time.
Your parent meets their companion before any commitment is made. Their approval moves everything forward.
| Placement step | Solay | Others |
|---|---|---|
| Response time | 4 hrs, guaranteed | 24–72 hrs, no SLA |
| Matching method | 12-Q Match Protocol | Phone interview or algorithm |
| Parent introduced first | Card + video, always | Stranger shows up first visit |
| Right of first refusal | Always, no charge | None |
| Rematch guarantee | 30 days, no questions | Ad hoc or no policy |
| 48-hr follow-up | Standard, every family | Rarely |
Rules + narrative. Like a great coordinator at scale.
Hard requirements are non-negotiable. Then an LLM evaluates personality, comfort, and routines to rank the humans who survive the filter.
Distance, availability, certifications, care-type experience, ratings, and family preference rankings — scored deterministically.
A care narrative is generated for each candidate and family. The model compares stories, then ranks fit by tone, routine, and humor.
Peace of mind isn't extra.
4-hour Family Guide response. 12-question Match Protocol. 7–10 day placement. 30-day rematch — no charge, no questions. We handle the details so you can go back to being her daughter.