Privacy Policy

Account information: your name, email address, phone number, password, and the role you sign up under (family, senior, or caregiver).

Care and health information: details you provide about the seniors you onboard, care needs, preferences, schedules, and related notes used to operate the service and improve care matches.

Information from Google when you sign in with Google: with your consent we receive your basic Google profile (name and email address) to create and authenticate your account. If you connect your Google Calendar, we access calendar and event data needed to schedule and display care appointments and Google Meet links.

Usage information: device, log, and analytics data generated as you use the platform.

To create and secure your account and authenticate sign-in.

To operate the service, match families and seniors with caregivers, and improve the quality of those matches.

To schedule, display, and manage care appointments, including creating and showing Google Meet links and reading or writing relevant Google Calendar events when you connect your calendar.

To communicate with you about your account, bookings, and support requests, and to maintain the safety and integrity of the platform.

Solay's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

We only request the Google account scopes needed to provide features you use, such as sign-in and calendar scheduling.

We do not use Google user data for advertising, and we do not sell Google user data or transfer it to third parties except as necessary to provide or improve the features you use, to comply with applicable law, or as part of a merger or acquisition with appropriate safeguards.

You can revoke Solay's access to your Google account at any time through your Google Account security settings at myaccount.google.com/permissions.

We never sell your personal data.

We share data only with the caregivers and partners required to deliver your care, and with service providers (such as hosting, communications, and analytics vendors) acting on our behalf under contractual confidentiality obligations.

We may disclose information when required by law, to enforce our Terms of Service, or to protect the rights, safety, and security of our users and the public.

We are HIPAA-aligned and pursuing SOC 2 Type II. All care data is encrypted in transit and at rest.

We retain personal information for as long as your account is active or as needed to provide the service, comply with legal obligations, resolve disputes, and enforce our agreements.

You can request access to, correction of, or deletion of your data by writing to privacy@solay.care.

You can disconnect Google Calendar or revoke Google access at any time, and you can close your account from your profile settings.

Solay is intended for adults. We do not knowingly collect personal information directly from children. Care information about seniors is provided by the adults who manage their care.

We may update this Privacy Policy from time to time. When we make material changes we will update the "Last updated" date below and, where appropriate, notify you.

If you have questions about this Privacy Policy or our data practices, contact us at privacy@solay.care.